Frequently Asked Questions

Q: I would like to enquire about ordering an item in bulk. Who should I contact?

Please email us with your contact details at info@anodeoutlet.co.uk  or call us on 02392 116123

Q: Do you charge VAT?

We do not charge VAT, there is no VAT added to the prices on the site and these prices do not include VAT. A full break down invoice is sent by email with each order.

Q: Can you ship orders abroad?

We can ship orders to Europe, but not worldwide. We cannot ship any Hazardous material orders outside of the UK.

Q: Do you have business accounts?

We do not operate traditional business accounts. If you wish to make regular or bulk orders please email us with your contact details at info@anodeoutlet.co.uk  or call us on 02392 116123 and we will issue you with a unique discount code that you can use when ordering.

Q: I have a technical question. Who do I ask?

Please use our Anode Information Request Form on our Contact us.

Q: I would like to enquire about a custom order. Who should I contact?

Please email us with your contact details at info@anodeoutlet.co.uk  or call us on 02392 116123.

Q: Why do you stock MGDUFF anodes?

We trust MGDUFF to supply anodes of a consistently high quality. MGDUFF have a large range of anodes to choose from, and metal types which means we can cater for many requirements. We are in the fortunate position that we are located near to MGDUFF so if we don't have your item in stock, we can often order and collect within 24 hours which is an added benefit to stocking these anodes.

Q: How long will it take for my order to arrive?

We aim to despatch your order within 2 working days after the order is accepted. Sometimes this may not be possible owing to stock levels. Please see the Delivery Information page for more information about delivery.