Frequently Asked Questions
Q: I would like to enquire about ordering an item in bulk. Who should I contact?
Please email us with your contact details at email@example.com or call us on 020 8123 0574
Q: Do you charge VAT?
We do not charge VAT, there is no VAT added to the prices on the site and these prices do not include VAT. A full break down invoice is sent by email with each order.
Q: Can you ship orders abroad?
We can ship orders to Europe, but not worldwide. We cannot ship any Hazardous material orders outside of the UK.
Q: Do you have business accounts?
We do not operate traditional business accounts. If you wish to make regular or bulk orders please email us with your contact details at firstname.lastname@example.org or call us on 020 8123 0574 and we will issue you with a unique discount code that you can use when ordering.
Q: I have a technical question. Who do I ask?
Please use our Anode Information Request Form on our Contact us.
Q: How long will it take for my order to arrive?
We aim to despatch your order within 2 working days after the order is accepted. Sometimes this may not be possible owing to stock levels. Please see the Delivery Information page for more information about delivery.