Returns Policy

Contact us

  • Call:02392 161123
  • Address: Rock House, Westergate Street, Westergate, Chichester, West Sussex, PO20 3RJ, UK. This is an excerpt of the main terms and conditions of sale to make checking our returns policy easier.

12.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

12.2 You cannot cancel your contract if the goods you have ordered have been damaged, assembled or if fitting has been attempted or fitted. Any product that has been submerged in water or have had their outer coating damaged in anyway cannot be returned. You must take care of the products when examining them, damaged goods cannot be returned.

12.3 If you have received the goods before you cancel your contract then unless, under clause 12.2, for which you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

12.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

12.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.